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Welcome to Garden Bridge
Garden Bridge Frequently Asked Questions Information Page

Here you will find the answers to our most commonly asked questions.

How long will it be before my bridge is delivered?

Free standard delivery is for mainland UK (excluding Scottish highlands and UK islands). If you are outside of this area please contact us for an alternative quote. We deliver all products within 5 – 8 working days for our standard delivery (except bridges over 3.5 metres in length), and 2 – 4 working days for turbo deliver. Working days are classified as Monday to Friday and exclude bank holidays.

All of our products available to buy on our website are delivered by a third party courier on our behalf.

We also offer Saturday delivery and morning delivery, please contact us for a price.

If you wish to track your order you can contact us, and we will inform you of the status of your order. Or if your order has been dispatched you can track it through the tracking link we will send to your email address.

When ordering please leave at least one telephone number so that we can pass this on to the delivery driver in the event of any delivery problems.

Unless otherwise stated, all deliveries will be made direct to your door by a third part courier service. We are not responsible for any additional lifting or carrying of your goods. Some of our larger bridges are often large and heavy so the delivery driver may require assistance in unloading. In this event we will contact you to arrange this.

IMPORTANT: If a product arrives in a damaged condition, you must sign for the goods “damaged” on the carrier’s delivery consignment note, and inform us within 24 hours of the delivery. If you sign for the goods “unchecked” or anything else but “damaged” we will not be able to make a valid claim on your behalf with the courier. Failure to comply with this may mean that it may not be possible to replace/refund your goods.

GardenBridge.co.uk Limited will not be liable for any loss caused to you by late delivery and will not be liable for any loss or damage to goods once they have been delivered in accordance with your delivery instructions.

How do I place an order?

Simply find the range of bridge you would like to order, 1. Choose size from table, 2. Select options, 3. Add to cart

Details on the options/accessories can be found on the other relevant pages

How do I know if you have received my order?

Once payment has been successfully executed, you will receive an order confirmation email with in one working day.

How can I pay for my bridge?

You can pay for your order on-line by debit/credit card, we take of all major credit cards (except American Express) and also accept PayPal. In the case of card payments, funds are taken instantly at point of order. We also accept cheques and bank transfers, contact us for a pro forma VAT invoice. All prices on the website include VAT. Orders paid for by cheque/bank transfer will only be dispatched once payment has been cleared. If you are using this form of payment, please make cheques payable to GardenBridge.co.uk Limited.

Is buying through the website secure?

The security of your information, transactions, and money is the core of our business and our top priority at GardenBridge.co.uk Limited.

We take all our on-line payments through SagePay or PayPal.

Paying by card through SagePay the URL of this page begins with https:// – this means that the page is hosted on a secure server and all transactions taking place are encrypted, so your card details are protected.

For more details about SagePay or to find out how its payment system could benefit your business, visit the SagePay website at www.sagepay.co.uk

If you use PayPal they will automatically encrypt your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to PayPal’s site, PayPal’s server checks that you’re using an approved browser – one that uses SSL 3.0 or higher.

Once your information reaches PayPal, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorised computers.

A confirmation that your order has been received safely will be displayed on your screen a few moments later. You will also be e-mailed an order confirmation after further processing.

We never pass on any payment or transaction details. We only pass on any of your address details with your permission and to select third-party companies.

What if a product is out of stock?

We make all of our products to order, this is due to the large number of sizes and styles available. We make every effort to deliver on time. However, on occasion during busy periods, our workshop may run behind schedule. If this is the case, you will be advised your order is delayed. If this delay is unacceptable to you, we will reimburse your payment in full.

How can I track my order?

Simply contact us and we will track your order for you. Or if you order has been dispatched we will email you a tracking link.

Will my bridge come fully assembled?

Our bridges are delivered either fully assembled, part assembled of flat pack with full easy to follow instructions, see the individual range page for more information. Where assembly is required all components and easy to follow instructions are included.

How can I get in contact with you?

Submit an enquiry using our email address [email protected] or call us on 01253 205 128

Hours of business are Mon – Fri 9.30 – 16.30.

Postal Address:

Brackenscale Farm

Singleton

Poulton-Le-Fylde

Lancashire

FY6 8NG

If you are sending us a cheque please make it payable to: GardenBridge.co.uk Limited.

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