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Welcome to Garden Bridge
Terms and Conditions
Terms and Conditions for website purchases

Before purchasing any product from Limited you must first agree to our terms and conditions set out below. Throughout these terms and conditions the buyer or you, refers to you, the customer and the seller, or we, refers to Limited.

  1. Ordering

1.01. All buyers must agree to all our terms and conditions before they can purchase a product from the seller. This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales

1.02. You undertake that all details you provide to us for the purpose of purchasing products or services which may be offered, by us on our website will be correct. That the credit/debit card or PayPal account, which you use to pay for our products is your own, and that there are sufficient funds or credit facilities to cover the cost of any products or services.

1.03. We reserve the right to obtain validation and verification of the authenticity of payment details before providing you with any products or services.

1.04. All prices are in GBP and include VAT. We reserve the right to amend prices at any time. We must receive payment for the whole of the price of the product you order, and any applicable charges for carriage, before your order can be accepted unless we have agreed otherwise in advance in writing.

1.07. We are constantly checking our website prices but on the odd occasion if there is an error in the pricing we reserve the right to cancel your order and refund any monies paid in full. Notice of this will be given to you by email or by phone.

1.08. Any typographical or clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the seller shall be subject to correction without prior notice or any liability attaching to the error on the part of the seller.

1.09. We may make any changes in the specification of the products which do not materially affect their quality or performance required to conform with any applicable statutory requirements where the products are supplied to the seller’s specification. All measurements are approximate to 50mm, and we may change specifications from time to time.

1.10.  Photographs are for illustrative purpose only, and may not exactly match the product itself. Photographs do not comprise any contractual warranty on the part of the seller and should not be relied upon by the buyer as an exact representation of products.

1.11. We reserve the right, at any time and without prior notice, to remove or cease to supply any product or service contained on this website. In the event that such removal takes place we shall not be liable to you in any way whatsoever for such removal.


1.12. The price payable for the product you order is as set out on our website at the time you place your order.

1.13. We do not store any credit/debit card details in either paper of digital copy form.


  1. Delivery

2.01. If a product arrives in a damaged condition, you must sign for the product as “damaged” on the carrier’s delivery consignment note, and inform us within 24 hours of the delivery. If you are unsure about the condition of your delivery please sign for the product as “unchecked”. This allows us then to make a valid claim on your behalf with the couriers. Failure to comply with this may mean that it may not be possible to replace/refund your product.

2.02. Any delivery charges will be shown prior to you placing your order. Promotional prices only apply during the period stated. We are registered for VAT. Our vat number is 101 671 620 and our registered company number is 6573051.

2.03 Risk of damage, theft or loss of the product shall pass to the buyer upon delivery.

2.04. The buyer agrees to pay for any loss or extra cost incurred by the seller through the buyer’s instructions or lack of instructions or through failure or delay in taking delivery or through any acts or default on the part of the buyer, its servants, agents or employees.

2.05. We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to product supplied or delivered hereunder which is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).

2.06. Delivery time scales are set out on our product pages, delivery time scales are approximate. We will not accept any liability or provide any compensation for late deliveries.

2.07. Our standard delivery charges apply to mainland UK (excluding northern Scotland). If you require delivery to outside this delivery zone please contact us for an alternative delivery price.

2.08. Some of our products are delivered in large and in parcels weighting up to a maximum of 50kgs so a capable person must be available on the delivery day to assist the delivery driver in the unloading. All deliveries are made to the doorstep. If this is not possible please contact us prior to dispatch to make alternative delivery arrangements that may incur additional delivery charges.

2.09. We do not accept any liability for any order lost or damaged in transit by a third party courier. Disposal of packing materials is your responsibility.

2.10. We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to product supplied or delivered hereunder which is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).

2.11. After two failed delivery attempts (or if you are not at home for an agreed delivery) the product may be returned to us and we reserve the right to charge you additional delivery/re-delivery charge or charges.


2.12. If you change the delivery address once the product has been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.

2.13. Deliveries are made to a ground floor entrance only and on the condition that there is reasonable access for the safe and prompt delivery of the product. You should tell us about any special delivery requirements or conditions when you place your order. Such as restricted parking or security gates.

2.14. Sometimes, for reasons beyond our control we may be prevented from delivering your product as planned. These might include things such as accidents, breakdowns, road closures, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your product.

2.15. Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company. We do not accept liability for any consequential loss of profit or indirect losses. You should therefore not book installation of your order until you have received it in full.


  1. Our Website

3.01. Any links to third party websites located on this Website are provided for your convenience only.  We have not reviewed each third party website and have no responsibility for such third party websites or their content.

3.02. If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.

3.03. If you choose to link to our website without our prior agreement you shall fully indemnify us for any loss or damage suffered as a result of your actions.

3.04. No part of this Website may be reproduced without our prior written permission.  However you are permitted to use our website for your own purposes and to print and download material from this website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.

3.05. The copyright and other intellectual property rights in all material on this Website are owned by us and must not be reproduced without our prior consent.

3.06. With the exception of personally identifiable information, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

3.07. When using this website you shall not post or send to or from this website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability or otherwise is contrary to the law in the United Kingdom.


3.08 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.

3.09 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website.  Neither we nor any other party (whether or not involved in producing, maintaining or delivering this website), shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.

3.10. This website is owned and operated by Limited. Images and logos on this website may not be reproduced or appropriated in any manner without the written permission of their respective owner(s).


  1. Other Terms and Conditions

4.01. Items made from timber do have a limited lifespan, which depends on the type of timber used, its location, its use and maintenance. It is imperative that all of our products are inspected for structural deterioration quarterly by a competent person to ensure it is safe for use.

4.02 All products manufactured by Limited are warranted to be suited for the weight limits listed on this web site. We cannot be held responsible if these limits are exceeded.

4.03. We cannot be held responsible for an injury sustained while using any of our products.

4.04. Where our products are fitted with balustrades, these are not suitable for any purpose other than for decoration. We cannot be held responsible for any other use.

4.05. We cannot be held responsible for improper assembly, installation, foundations or maintenance. In some instances improper foundations can negatively affect the load bearing limit of the bridge.

4.06. We cannot be held responsible for any injury sustained while carrying, lifting or installing any of our products.

4.07. We cannot be held responsible for any damage to property, fish or wildlife that may be adversely affected when using any of our products.

4.08. All children should be supervised whilst using our products for their own safety.

4.09. We cannot be held responsible for any products that may vary slightly in specification or colour.

4.10. All of our bridges have a maximum load limit which is displayed on the BRIDGE LIMITATIONS Page of our website. The maximum load limit for each bridge is not to be exceeded at any time. This will result in the possible failure of the bridge and will be in breach of our terms and conditions.

4.11. In accordance with the distance selling regulations act, you can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please e-mail, or write to us within the time frame. We are unable to accept cancellations by phone. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

4.12. If you cancel your order with us you must return to us any delivered products within 14 days of cancellation, complete with the original packaging at your own expense. You must ensure that the products are packaged adequately to avoid any damage in transit.

4.13. You may properly examine the product for 7 working days post delivery, however you may not return any product that have been installed or assembled unless they have been proved to be faulty.

4.14. If you fail to return the product, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the product before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value or the full value of the product..

4.15. We will refund all monies paid to us by you including any postage / carriage within 30 days, less any costs due.

4.16. If there is a problem with the product, please notify us by email or in writing providing details of the problem. It’s helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the product for inspection. We will deal with the matter in accordance with your legal rights.

4.17. Any products which have been personalized or modified to your specification, such as custom bridges made to non-standard sizes (sizes which do not appear on our price list), colours/styles outside of the options listed on our website, are exempt from the distance selling regulations.

4.18. Business, charity and local authority customers are exempt from the distance selling regulations may not cancel an order without our mutual agreement at our discretion. This cancellation policy does not affect your legal rights – for example, if a product is faulty or miss described.

4.19. If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement products will not be dispatched until the original product have been received and checked at our business address.

4.20. The cost of returning faulty product to us is your responsibility. However on inspection we will refund your reasonable postage costs, providing that the products are found to be faulty. If the products are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.

4.21. Where we replaced faulty product you are responsible for their disposal if they have not previously been returned to us.

4.22. All customers must be over the age of 18.

4.23. This website is owned and operated by Limited. Images and logos on this website may not be reproduced or appropriated in any manner without the written permission of their respective owner(s).

4.24  Our policy is to respond to all complaints within 10 working days at the latest. In practice we normally respond on the same working day. Please be sure to supply us with full contact details if communicating by email. We keep customers fully informed throughout the process regarding the time it will take to resolve the complaint and the course of action we are taking. All our contact details can be found in the CONTACT US page of our website.

4.25.  We collect personal information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service. We do not pass on your personal information to other company’s for marketing purposes.

4.26. All our products are supplied with a 1 Year limited Warranty subject to the following terms:

The guarantee does not cover movement, warping or splitting of timber products over time.

-Any warranty offered is only valid for products within the United Kingdom.

-All products sold are for domestic use only unless otherwise stated in the description and/or

product pages.

-No part of the product is to be cut, notched or drilled

-A suitable timber protective treatment should be applied at the time of first instillation or within 4 weeks of delivery and then applied every 12 months to maintain the appearance of the timber and to comply with the conditions of the warranty. The application and/or mixing guidelines provided by the manufacturer of the timber treatment should be followed.

4.27 The warranty is invalid if:

– If the product has been customised or modified in any way.

– The person claiming is not the original purchaser.

– The product has not been erected on a solid / concrete base or slabs.

– The product has not been erected, fitted or installed correctly.

– The product has been touching any external wall/soil/gravel which can allow moisture to

penetrate the timber.

– The product has not be installed with the necessary damp proof course.


4.28. We reserve the right to change these terms and conditions at any time by posting changes on the website. It is your responsibility to review the website terms and conditions regularly to ensure you are aware of our latest terms and conditions. Your use of this website after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions. We recommend that you print off and retain for your records a copy of these terms and conditions from time to time, and a copy of any terms and conditions relating to any product or service which you apply for on-line, together with any related application and/or proposal form duly completed and submitted to us (and received by us). Any amendment to any terms and conditions must be agreed in writing by us, or if appropriate by the relevant company with whom you contract.

The website and are owned and operated by: Limited

Brackenscales Farm




VAT number 101 671 620

Registered Company Number 6573051

Email: s[email protected]

Tel/Fax: 01253 205 128

If you need to contact us please use the details above.

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