Orders & Returns

You can place an order with us through this website by going to one of our product pages and selecting the size and options you would like then add to cart. Information on the different options can be found on the relevant pages.

You can order over the website or by telephone using a credit/debit card, if you wish to order over the phone please email us your phone number and we will call you back to process the payment. Alternatively you can email us to request an invoice to be paid via bank transfer or cheque.

All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.

Once we have confirmed receipt of your payment we will confirm your order by email or telephone.

Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.

By ordering a product or service from ourselves you accept the all terms and conditions set out on this page on our website Terms and Conditions page.

Returns

If you wish to cancel your order after it has been delivered you must notify us by email/post providing your name, address, telephone number and return product details. We are unable to accept cancellations by phone. This must be done within 7 working days after delivery in accordance with the Consumer Contracts Regulations.

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

You must return the goods at your own cost within 14 days of cancellation, complete with the original packaging to us, at your own expense. You must ensure that the goods are packaged adequately to protect against damage. The good also must be in a saleable condition.

You may properly examine the goods for 7 working days, however you may not return any goods that have been installed or assembled unless they have been proved to be faulty.

We may not be able to accept returns of any custom orders of non standard products.

Faulty Goods

If there is a problem with your order, please notify us by email or in writing providing details of the problem. It’s helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.

If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received and checked at our business address.

The cost of returning goods to us is your responsibility. However on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.

Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.